Terms of service
This is the agreement between you and Pixacomms Ltd for the use of Pixasign. Plain English on purpose. Last updated 19 October 2026.
1. Who this is with
Pixasign is a service of Pixacomms Ltd, registered in Wales, company no. 15861826. Registered office: Dunleavy House, Dunleavy Drive, Cardiff CF11 0SN. “We” means Pixacomms Ltd. “You” means the business that holds the account.
This is a business-to-business service. It is not intended for consumers, and consumer cancellation rights do not apply.
Sole traders, partnerships and companies are all welcome, as long as the account is used for their business. When you create an account you confirm that you are signing up for your business and not as a consumer.
2. What the service does
Pixasign lets you send documents for electronic signature. When the last person has signed a document we apply a cryptographic seal (an RFC 3161 timestamp from an independent timestamp authority, covering the whole file) and produce an evidence certificate recording the hash-chained history of the document: who opened it, when, from what IP address, and when they signed.
Under the Electronic Communications Act 2000 and the eIDAS regulation as retained in UK law, an electronic signature is admissible in evidence. What decides a dispute is the strength of the evidence behind it, which is what we build. We do not give legal advice and we do not warrant that a particular document is valid or enforceable. That depends on the document and the law that applies to it. Certain documents (wills, some property deeds, certain statutory instruments) have their own formality requirements. Check before you rely on it.
3. Your account
Keep your credentials secure and tell us promptly if you think someone else has them. You are responsible for what happens under your account. Two-factor authentication is required on every account from its first sign-in, at no extra cost.
4. What you may not do
- Send documents to people who have not agreed to hear from you.
- Upload anything unlawful, or anything you do not have the right to send.
- Impersonate anyone, or ask someone to sign in a name that is not theirs.
- Attempt to break, overload or reverse-engineer the service, or use it to build a competing product.
We may suspend an account that is doing any of these, and we will tell you why.
5. Your documents are yours
You keep all rights in everything you upload. We claim nothing in it. We process it only to run the service for you, on the terms of our data processing agreement, which forms part of these terms.
6. Plans, price and payment
Free. Every new account starts on the Free plan: one user and 3 documents a calendar month, for as long as you like, with no card. It has every feature, including the seal and the evidence certificate.
Paid plans. Starter is £19 a month inc VAT for 50 documents a month, Team is £59 a month inc VAT for 200, and Business is £99 a month inc VAT for 500. Each price includes VAT and is the total charged. They are billed monthly in advance through Stripe, and include unlimited users: we do not charge per user. To protect the service an account can have up to 200 active people; ask and we will raise it at no cost. The price you see is the price you pay.
Documents a month. Allowances run by calendar month, UK time, and renew on the 1st. A document counts when it is sent. A document you withdraw does not count, and nor does one whose invitations all bounced or were blocked before anyone received them. When you reach your plan's allowance you cannot start new documents until the 1st or until you move to a bigger plan. There are no overage charges, and a document already out for signature is never stopped by an allowance.
We may change prices with 30 days' notice by email. If you do not want to continue at the new price, cancel before it takes effect and you will not be charged it.
7. Cancelling
Cancel any time. Your plan runs to the end of the period you have paid for, and then your account moves to the Free plan. Nothing is deleted and nothing becomes read-only: you can still view, download and check every document. We do not refund part-months. To have your account and its contents deleted, email hello@pixasign.co.uk and we will do it. Sealed documents you have already downloaded keep their DigiCert seal, and pixasign.co.uk/check still recognises them after your account is deleted.
8. Availability
We aim for the service to be available at all times but do not promise it. We do not offer a contractual uptime guarantee on these plans, and we would rather say so than print a number we have not committed to. We will give notice of planned maintenance where we can.
9. If something goes wrong
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
Otherwise, neither of us is liable for indirect or consequential loss, loss of profit, or loss of business, and our total liability to you in any twelve-month period is limited to the fees you paid us in that period.
We are not liable for a document being unenforceable for reasons unconnected with the seal we applied, nor for what you choose to send or to whom.
10. Ending it
You can cancel any time. We can end this agreement on 30 days' notice, or immediately if you materially breach these terms and do not put it right within 14 days of being asked.
11. Changes to these terms
We will give 30 days' notice by email before a material change. Continuing to use the service after that means you accept it.
12. Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.